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Customer Testimonials

Excellent products and even better servicd

Excellent range of products at very competitive prices. Just as important though is their customer service - absolutely 5*. Delivery was arranged quickly and efficiently and took our needs into account. When a dreadful storm delayed delivery they were extremely responsive and apologetic and were clearly concerned about any problems the delay might cause at our end. When it was due to arrive the driver rang to say when he’d be there and he was also very courteous and efficient. Couldn’t recommend Bathrooms Direct Yorkshire highly enough.

Brilliant service & advice

Thank you for all your help & advice. Fantastic service. Would definitely recommend

Judith
Great customer service

Made a mistake and ordered wrong bathroom cabinet online. Called to change order nothing was too much trouble order changed and refunded the difference. Great customer service.

Superb Service. Brilliant Bathrooms

Visited the store and saw Rob, who listened to our requirements, he came up with so many ideas to create the most beautiful en-suite shower room and downstairs cloakroom for us. We could never have imagined that we would be able to fulfil our dream so effortlessly!! Our requirements were ‘disabled ’ friendly but with a wow factor and we were absolutely blown away with Robs’ finished design. Everyone (without exception), who has seen the quality of the fixtures and fittings and the look of both projects, has commented that they look like spa rooms at a 5* Hotel! We were able to take our time over choosing the products from a selection of quality manufacturers such as Utopia, Tissino and Hansgrohe, at no point did we feel any pressure to purchase or to rush decisions. Kev who was the fitter was also excellent and checked throughout that everything he was doing, was exactly what we wanted. The en-suite we have is very small, but thanks to Robs design skills, we now have a mosaic seat, a frameless glass door, comfort height toilet, a perfect all in one sink/worktop and the most stylish soap dish which is also a grab rail….. so safe and comfortable and, as a disabled person, I am delighted. We would recommend Bathrooms Direct and Rob in particular for your bathroom requirements whatever size of room you need to do

Anita

Knowledgeable, helpful, friendly and efficient

Duncan
Customer services ignore emails

I contacted customer services to discuss an issue, emailed a number of times with zero response. Non existent customer service it seems so pray nothing goes wrong with your purchase

Sean
Fast and efficient service

When I rang Bathrooms Direct the guy I spoke to was very knowledgeable and my order was speedily delivered Great service!

Denise
Great product and service

Thank you for a great product and delivery service. We love our new bath. It arrived when advised, was a very competitive price and looks fantastic.

Roland
Online Bath Order

If your looking for a new bathroom you could do worse than having a look at Bathrooms Direct Yorkshire. I ordered a Carron Quantum bath. Price was very good as was the delivery. Ben was very helpful too.

Iain
Excellent customer service, super fast delivery times.

Excellent customer service & lovely to speak with a person rather than an automated system. Very fast delivery service & great communication throughout. Fair price too compared to other nationwide competitors. Highly recommended

Debbie
Prompt delivery and communication.

Prompt delivery and communications.

Elisabeth
Excellent transaction in every way

Fast, efficient service

Priced matched Matki shower enclosure and tray to other on-line UK supplier's lower price, and delivered with care. Checked the items as best as can (large heavy glass panels boxed) following delivery but not yet fitted as waiting for fitter and tiler. Very helpful on phone and excellent service.

Nicholas
excellent products, excellent customer service

Fantastic communication, real personal touch. Thanks

Linda
Delivered on time - quality item! Recommend +++

Excellent service. Delivered quality item on time. Recommend!!

Ben was fabulous

I can't express how happy I was with bathrooms direct Yorkshire, they really helped when I was struggling to find the bath tap/connector I needed and no where else could get me one. Ben deserves a huge mention, he sourced the part, chased it up, got it delivered to me quicker than he had estimated which meant our bathroom fitter didn't have to wait (or leave for another job!) I am very grateful for Ben's help and would definitely recommend them for a great customer service. To top it off the tap looks great, thank you!

Rachel
Excellent Service and Price

Excellent price on Matki shower cubicle. Delivered on time by arrangement with absolutely no issues.

Graham
Excellent customer service

Good advice, competitive pricing and very helpful on the phone.

Super excellent customer service

Great service all the way through. Had an issue with the product 6 months after purchase, the agent was SUPER helpful and arranged a replacement unit. Will definitely buy again from here and highly recommend them.

Why choose us?

Quick delivery

We send products out as soon as possible usually within 7 days

Easy returns

Get in touch and tell us the problem and we'll sort the rest out.

Secure delivery

We only use reliable couriers to deliver your items

Lowest Prices

Big discounts on big brands

20+ years in business

A family run company that takes quality customer service seriously